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行業動態

三季度電信服務質量持續改善 受理用戶申訴量同比下降11.2%

作者: 來源:人民日報 日期:2020/12/18 13:46:58 人氣:172

工業和信息化部近日從電信用戶投申訴情況、電信服務監管情況、經營及消費提示等3個方面,對今年三季度電信服務質量有關情況進行了通告。

就電信用戶投申訴情況來看,三季度,工業和信息化部及各省份電信用戶申訴受理機構受理電信用戶申訴33303件,環比下降11.3%,同比下降11.2%,電信服務質量持續改善。各級申訴受理機構對用戶申訴進行了處理和調解,有效維護了電信用戶合法權益。

從電信服務監管情況看,三季度,工業和信息化部開展縱深推進APP侵害用戶權益問題整治工作,組織對國內主流手機應用商店的20萬款應用軟件進行技術檢測,發現500余款APP存在違規收集使用個人信息及強制、頻繁、過度索權等問題,并對未在限期內完成整改的159款APP進行公開通報、31款APP進行下架。(來源: 人民日報 記者 韓鑫)


    標簽:

    服務熱線:0722-7059502 公司地址:湖北省隨州市隨州市創新創業基地5樓(文峰佳苑C區) 網站備案:鄂ICP備09003029號-2 公安備案:鄂公網安備 42130202000512號

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